Online Redemption Guide

Return Policy

With the exception of game, movie and book products, in the event a Participant is not satisfied with a

reward item, the item may be returned to the Rewards Center in exchange for a replacement reward

item of equal value, provided:

• the original reward item is returned within thirty (30) days from date of shipment, and
• the original reward item is returned and received by the Rewards Center in its original packaging and in original condition.

Redemptions of game, movie and book products are final and cannot be returned

In the event a Participant receives a reward item that is defective, the item may be returned to the

Rewards Center in exchange for a replacement reward item, provided:

• the original reward item is returned within thirty (30) days from date of shipment; and
• the original reward item is returned and received by the Rewards Center in its original packaging.

In the event a reward item is damaged in shipping, the item may be returned to the Rewards Center in

exchange for a replacement reward of equal value, provided:

1. the Rewards Center is notified within forty-eight (48) hours of receipt of the reward item,
2. the original reward item is returned within thirty (30) days from date of shipment; and
3. the original reward item is returned and received by the Rewards Center in its original packaging.

In all cases, to initiate a return, the Participant should contact Rewards Center Customer Care (800)

621-9745 or Helpdesk@goqic.com. A pickup will be arranged by a Customer Care Representative.

In the event a reward becomes defective after the thirty (30) days from date of shipment, Participant

shall adhere to the return policies and procedures as provided in the Manufacturer’s warranty which

shall be included with the reward item.

Online Redemption Guide

The online rewards offering is a perpetual online catalog and is continuously updated with new reward

items and as status changes occur. In the event a reward is discontinued by a manufacturer or is for

some reason no longer available (“NLA”), a substitute reward of like-kind and equal value may be

offered. In the event a suitable substitute is not available, the Rewards Center Customer Care will

contact the TSE Participant and assist him/her in making another selection.

Shipping

Shipping charges for rewards shipped within the continental United States and Canada are included in

the rewards point pricing. Any additional shipping and/or handling charges will be assessed as an

additional point charge during the reward redemption process.

Manufacturer Warranties

Information regarding the operation, manufacturer’s specifications, and warranty of the reward should

accompany all rewards from the manufacturer. Neither the manufacturer nor the Rewards Center will

be responsible for any reward claims where a warranty card has not been completed. The Rewards

Center makes no indemnity, representation or warranty, either express OR implied, with respect to

merchandise, except for the warranties given by the manufacturers of said merchandise and which shall

be the sole liability of the manufacturers, and in no event shall the Rewards Center be liable to

Participants for special or consequential damages beyond those damages expressly provided herein.

Gift Cards

Digital gift cards take 1-2 business days and would be delivered on your email address used to place the

order. In case you have not received your digital gift card please check your spam/junk folder. Digital

cards are able to be recovered and replaced by contacting our customer service team.

Physical gift cards take 2-4 weeks for delivery. Lost or undelivered gift cards cannot be replaced.

For questions regarding an order, any of the catalog merchandise or any other enquiry, please contact

Customer Care:

• Via phone, Monday through Friday 8:00 A.M. to 5:00 P.M. Central Time: 800.621.9745 Calls made after hours, on weekends or on holidays will be addressed the next business day.
• Via email: Helpdesk@goqic.com
• Via postal mail:

            Rewards Center

            PO Box 18428

            Memphis, TN 38181-0428